NOTICE

Hurricane Irma Update

The Air Science office is currently closed.
As Hurricane Irma passed through Fort Myers this weekend, the Air Science facility sustained minor damage to two of our buildings. We expect to be back in operation as soon as it is safe for our employees to secure their own homes and return to work.
Please contact us at info@airscience.com as usual; this address will be monitored continuously.
We thank you for your understanding.
La oficina de Air Science está actualmente cerrada.
Cuando el huracán Irma pasó por Fort Myers este fin de semana, la instalación de Air Science sufrió daños menores en dos de nuestros edificios. Esperamos volver a trabajar tan pronto como sea seguro para nuestros empleados asegurar sus propios hogares y volver al trabajo.
Comuníquese con nosotros en info@airscience.com como de costumbre; esta dirección será monitoreada continuamente.
Gracias por su comprensión
With power restored, we are pleased to announce that the Air Science factory and offices will re-open on Wednesday, September 13, 2017.
Due to Hurricane Irma, we may see some delay in processing quotation requests. As our staff returns from evacuation we will reduce the backlog. All previous quotation requests have been accumulated in our queue and will be processed as soon as soon as possible.
Please contact us at info@airscience.com as usual; this address is being continuously monitored.
Thanks for your patience and understanding during this event.
Attention Air Science Employees
Both first and second shifts should report to work on Wednesday, September 13, 2017, as soon as it is safe for you to do so. Please contact us at the numbers provided to let us know how you and your families are doing and what we can do to assist.
 
Air Science reabre miércoles, 13 de septiembre de 2017
Con el poder restaurado, nos complace anunciar que la fábrica y las oficinas de Air Science volverán a abrir el miércoles, 13 de septiembre de 2017.
Debido al huracán Irma, puede haber una respuesta retrasada en las peticiones de cotización. A medida que nuestro personal regrese de la evacuación, reduciremos la reserva. Todas las peticiones de cotización anteriores se han acumulado en nuestra cola y se procesan lo antes posible.
Comuníquese con nosotros en info@airscience.com como de costumbre; esta dirección será monitoreada continuamente.
Gracias por su comprensión a medida que nos recuperamos de la tormenta.
Atención a los empleados de Air Science
Tanto los turnos primero como segundo deben reportarse al trabajo en miércoles, 13 de septiembre de 2017, tan pronto como sea seguro para usted hacerlo. Contáctenos en los números proporcionados para hacernos saber cómo usted y sus familias están haciendo y qué podemos hacer para ayudar.
Due to Hurricane Irma, there may be a delayed response on quote requests. The Air Science office is open with staff on site as they return from evacuation. Please contact us at info@airscience.com as usual; this address will be monitored continuously. We thank you for your understanding as we recover from the storm.
Debido al huracán Irma, puede haber una respuesta retrasada en las peticiones de cotización. La oficina de Air Science está abierta con el personal en el sitio a medida que regresan de la evacuación. Comuníquese con nosotros en info@airscience.com como de costumbre; esta dirección será monitoreada continuamente. Gracias por su comprensión a medida que nos recuperamos de la tormenta.
We're back. At Air Science, our experience with Hurricane Irma was a challenge for all of us, both personally and professionally. Thankfully, we are back on the job and working hard to catch up.
While our quotations and administrative systems remained in operation during the storm, our manufacturing and shipping functions were temporarily suspended. These have now been restored.
On behalf of all of us at Air Science, we thank you for your thoughts and prayers, your patience and understanding, and most of all, your continued confidence in our company, our products and our services.
Paul Chambre
 
Estamos de vuelta. En Air Science, nuestra experiencia con el huracán Irma fue un reto para todos nosotros, tanto personal como profesionalmente. Afortunadamente, estamos de vuelta en el trabajo y trabajando duro para ponernos al día.
Mientras nuestros peticiones de cotización y sistemas administrativos permanecían en operación durante la tormenta, nuestras funciones de fabricación y envío se suspendieron temporalmente. Estos han sido restaurados.
En nombre de todos nosotros en Air Science, le agradecemos por sus pensamientos y oraciones, su paciencia y comprensión, y sobre todo su confianza continua en nuestra empresa, nuestros productos y nuestros servicios.
Paul Chambre
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Damaged Freight Claim Information

Damaged Freight Claim Information

Caution: Inspect each shipment very carefully before acceptance.
 
Air Science® inspects each product for defects before shipment. Air Science products are then carefully packed in compliance with carrier regulations and thoroughly inspected before leaving our plant. Responsibility for their safe delivery is assumed by the carrier upon acceptance of the shipment at our factory. Occasionally, damage occurs in transit. Claims for loss or damage sustained in transit must be filed with the carrier.
  • Please remember that you are responsible for all freight claims and the cost of all replacement pieces for each shipment you accept.
  • Carefully inspect each pallet or crate upon arrival. If a shipment is found to be damaged upon delivery you must have the driver/carrier document all damage details on the delivery receipt. This is essential or your claim may be denied.
  • Also if pallets are stacked, please note "Stacked Pallets" on the delivery receipt (Air Science pallets are not stacked when shipped, unless otherwise stated for certain products).
  • Air Science is not responsible for pallets stacked at carrier terminal. Any unloading difficulties or damages due to stacked materials are carrier's responsibility.
If freight damage is discovered, please refer to the following guidelines in order to process and effective freight claim.
 

Accepted Freight with Noted Visible Loss or Damage

Any external evidence of loss or damage must be noted on the freight bill or delivery receipt and signed by the courier's agent or delivery driver
 
NOTE: Failure to properly describe evidence of loss or damage may result in the carrier refusing to honor a claim. Contact delivering terminal to arrange for a claim form and inspection report to be faxed or mailed to you.
  • Notify Air Science regarding which items need replacement.
  • Keep all damaged items and packing material until claim is resolved between you and the carrier
  • Accepted Freight with Concealed Loss or Damage
  • When a damage or loss is discovered during unpacking:
  • Contact the carrier immediately upon discovery of damage and request for inspection by the carrier's agent.
  • Carrier will determine inspection needs based on value and time elapsed.
  • Notify Air Science regarding which items require replacement.
  • Air Science will fax to you an order acknowledgment that includes value of items for claim (less freight amount).
  • Air Science will invoice you for replacement materials.
  • Air Science standard payment terms will apply.

Unaccepted Freight

If substantial damage is noted upon inspection you have the right to refuse part or all of a shipment.
 
  • Do not unpack pallets or crates with damaged materials. Individual items cannot be refused. You must refuse the entire pallet or accept the freight with noted damage (see above)
  • Air Science will handle all freight claim procedures and process a replacement order for your company for the damaged pieces at no charge if the original order was shipped under CIF (Cost Insurance Freight) terms (i.e. Air Science had covered the insurance).
NOTE: Any correspondence with Air Science regarding loss or damage must be accompanied by a copy of the shipping carrier's report. Air Science will not accept returns that have not been authorized.
 
In the event of accepted freight with damage or loss, notification of loss or damage must be sent to the carrier within 10 days of receiving the freight. Notification outside the 10-day time frame may result in denial of the damage claim.
 



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Air Science® • 120 6th Street • Fort Myers, FL 33907
T/239.489.0024 • Toll Free/800.306.0656 • F/800.306.0677
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